Certified Manager of Quality/ OE

CMQ/OE Certification Accredited by ASQ is Designed Specifically for, Quality Professionals to Aspire and Achieve World-class Quality Skill

Course Overview

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process – improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.


Course Outline


A. Organizational Structures and Culture
  • Organizational structures
  • Organizational culture
B. Leadership Challenges
  • Roles and responsibilities of leaders
  • Roles and responsibilities of managers
  • Change management
  • Motivating, influencing, negotiating, resolving
  •  Empowerment
C. Teams and Team Processes
  • Types of teams
  • Stages of team development
  • Team-building techniques
  • Team roles and responsibilities
  • Team performance and evaluation
D. ASQ Code of Ethics

Strategic Plan Development and Deployment

 A. Strategic Planning Models
B. Business Environment Analysis
C. Strategic Plan Deployment
  •  Action plans
  • Resource allocation and deployment
  • Organizational performance measurement
  • Quality function in strategic deployment

Management Elements and Methods

A. Management Skills and Abilities
  • Principles of management
  • Management theories, styles, and tools
  •  Interdependence of functional areas
  • Human resources (HR) management
  • Financial management
  • Risk management
  • Knowledge Management


B. Communication Skills and Abilities
  • Communication basics
  • Communications in a global economy
  • Communications and technology


C. Project Management
  •  Project management tools
  • Project planning and estimation tools
  • Measure and monitor project activity
  • Project documentation
D. Quality System
  • Quality mission and policy
  • Quality planning, deployment, and documentation
  • Quality system effectiveness


E. Quality Models and Theories
  • MBNQA Criteria for Performance Excellence
  • ISO and other third-party standards
  • Other quality methodologies
  • Quality philosophies

Quality Management Tools

A. Problem-Solving Tools
  • The seven classic quality tools
  • Basic management and planning tools
  • Process improvement tools
  • Innovation and creativity tools
  • Cost of quality (COQ)
B. Process Management
  •  Process goals
  • Process analysis
  • Lean tools
  • Theory of constraints (TOC)
C. Measurement: Assessment and Metrics
  • Basic statistical use
  • Sampling
  • Statistical analysis
  • Trend and pattern analysis
  • Theory of variation
  • Process capability Reliability and validity
  • Qualitative assessment
  • Survey analysis and use

Customer-Focused Organizations

A. Problem-Solving Tools
  • Internal customers
  • External customers
B. Customer Relationship Management
  • Customer needs
  • Customer satisfaction and loyalty
  • Basic customer service principles
  • Multiple and diverse customer management


Customer-Focused Organizations

 Supply Chain Management
  • Supplier Selection
  • Supplier Communications
  • Supplier Performance
  • Supplier Improvement
  • Supplier Certification, Partnerships, and AlliancesF. Supplier Logistics and Material Acceptance

Training and Development

Supply Chain Management
  • Training Plans
  • Training Needs Analysis
  • Training Materials, Development, and Delivery
  • Training Effectiveness and Evaluation

Who Should Attend?


 A Certified Manager of Quality/Organizational Excellence is a professional who has obtained a certification demonstrating their knowledge and expertise in quality management and organizational excellence. They possess the skills necessary to lead and implement quality improvement initiatives within an organization.

The CMQ/OE certification is important as it validates an individual’s proficiency in quality management principles and practices. It demonstrates their ability to drive organizational excellence, improve processes, and ensure customer satisfaction. CMQ/OE certification is recognized globally and can enhance career prospects in quality management roles.

To become a CMQ/OE, you need to meet the eligibility requirements set by the certifying organization, such as the American Society for Quality (ASQ). This typically includes a combination of work experience and education. Once eligible, you must pass the CMQ/OE examination, which assesses your knowledge and understanding of quality management principles and practices.

Yes, it is possible to pursue CMQ/OE certification without prior experience in quality management. However, it is recommended to have a foundational understanding of quality management principles and practices. The certification examination will test your knowledge and understanding of these concepts, regardless of your prior work experience.

The CMQ/OE certification is typically valid for three years from the date of certification. After the initial certification period, individuals must engage in ongoing professional development activities to maintain their certification. This may include earning recertification units through continuing education, professional activities, or successful completion of the recertification examination.

To maintain your CMQ/OE certification, you are required to earn a specific number of recertification units within the three-year certification period. Recertification units can be earned through various activities such as attending training programs, conferences, workshops, presenting at professional events, publishing articles, or participating in quality-related projects. ASQ provides guidelines on the specific requirements for recertification.

Absolutely. CMQ/OE certification offered by ASQ is internationally recognized. Professionals from

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